Delete Account | CLEANZ24

CLEANZ24 mobile application · CLEANZ24 CO., LTD.

You can delete your CLEANZ24 account from inside the mobile app or request deletion from this page if you no longer have access to the app.

Delete your account in the app

Open CLEANZ24 and sign in.
Open the Profile screen.
Select Delete account.
Review the notice and select Confirm.
Enter the phone number registered to your account.
Select Confirm to submit the deletion.

Request deletion without the app

Email CLEANZ24 using the button below. Include the country code and phone number registered to your CLEANZ24 account. We will contact you if additional verification is required.

Request account deletion

For your security, do not include an OTP, password, payment-card number, or other sensitive information in your email.

How we verify your request

We use the registered phone number and may request an additional verification step to confirm that you own the account. We will not ask you to send an OTP or password by email.

Data deleted with your account

After verification, CLEANZ24 deletes or anonymizes personal information associated with the account, including:

your CLEANZ24 account and registered phone number;
login records and active access tokens;
device identifiers and push-notification tokens;
account preferences and consent records; and
other account-linked personal data that is not required to be retained.

Data that may be retained

Some transaction, payment, machine-usage, security, fraud-prevention, dispute, or accounting records may be retained when required by applicable Cambodian law or another legitimate legal obligation. Retained records are restricted to those purposes and are deleted or anonymized when the applicable required retention period ends.

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